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Who Do I Call?

The City of Naperville is committed to helping its residents resolve any of a number of issues that may arise.

Below is a list of some of the more common issues residents have as well as phone numbers for departments that are available to help resolve the issue.

  • Americans with Disabilities Act
    City Manager's Office - (630) 420-6725
  • B-boxes/Buffalo Box (repairs, leaks)
    Water Service Center - (630) 420-6137
  • Brush and Leaf Collection Programs
    Department of Public Works - (630) 420-6095
  • Building Inspection Dispatch
    Transportation, Engineering and Development - (630) 420-6082
  • Building Permits
    Transportation, Engineering and Development - (630) 420-6070
  • Code Enforcement
    Transportation, Engineering and Development - (630) 420-6693
  • Community Grants
    City Manager's Office - (630) 548-1122
  • Electric Power Outages
    City Dispatch - (630) 420-6187
  • Emergency Management
    Fire Department - (630) 420-6009
  • Fair Housing Complaints
    City Manager's Office - (630) 420-6065
  • Fire (non-emergency)
    Fire Department - (630) 420-6142
  • Fire Hydrants (flow testing, repairs and leaks)
    Water Service Center - (630) 420-6137
  • Flood Insurance Program
    Transportation, Engineering and Development - (630) 420-6703
  • Garbage and Recycling Collection Programs
    Department of Public Works - (630) 420-6095
  • Housing - Section 8 Assistance Outbound Link - clicking here will take you off the City of Naperville'emplibrary/outbound.gif
    DuPage Housing Authority - (630) 690-3555
  • Inspections Hotline
    Transportation, Engineering and Development - (630) 420-6082
  • Meeting Room Reservations
    City Manager's Office - (630) 420-6044
  • Planner on Duty
    Transportation, Engineering and Development - (630) 420-6694
  • Police (non-emergency)
    Police Department - (630) 420-6666
  • Potholes
    Department of Public Works - (630) 420-6095
  • Sanitary Sewer Backups
    Water Service Center - (630) 420-6137
  • Social Services
    Naperville Police Department -
    (630) 420-6174 and (630) 420-4165
  • Special Events
    Transportation, Engineering and Development - (630) 305-5340
  • Street Flooding
    Department of Public Works - (630) 420-6095 (during the day)
    Department of Public Works - (630) 420-6187 (after hours)
  • Streetlight Outage
    Department of Public Works - (630) 420-6095 (during the day)
    Department of Public Works - (630) 420-6187 (after hours)
  • Traffic Questions
    Transportation, Engineering and Development - (630) 420-6100
  • Trees (parkway)
    Department of Public Works - (630) 420-6095
  • Utility Billing Questions
    Finance Department - (630) 420-6059
  • Utility Providers:
    • City of Naperville (electric) - (630) 420-6059
    • Nicor (gas) - (888) 642-6748
    • Comcast (cable/Web) - (866) 594-1234
    • Wide Open West (cable/Web) - (866) 496-9669
    • AT&T (phone/cable/Web) - (800) 288-2020
  • Vacation Watch
    Police Department - (630) 420-6666
  • Water (mainbreaks, taste, odor and pressure concerns)
    Water Service Center - (630) 420-6137
  • Water Conservation Ordinance
    Water Service Center - (630) 420-6137
  • Water Meters (leaks, noise)
    Water Service Center - (630) 420-6137
  • Winter Operations
    Department of Public Works - (630) 420-6095